Antecedent Burnout: Emotional Job Demand, Emotional Display Rules, Emotional Dissonance
نویسندگان
چکیده
منابع مشابه
Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers
The rapid rise of the service sector, and in particular the call centre industry has made the study of emotional labour increasingly important within the area of occupational stress research. Given high levels of turnover and absenteeism in the industry this article examines the emotional demands (emotional labour) of call centre work and their relationship to the job satisfaction and emotional...
متن کاملEmotional display rules as work unit norms: a multilevel analysis of emotional labor among nurses.
Emotional labor theory has conceptualized emotional display rules as shared norms governing the expression of emotions at work. Using a sample of registered nurses working in different units of a hospital system, we provided the first empirical evidence that display rules can be represented as shared, unit-level beliefs. Additionally, controlling for the influence of dispositional affectivity, ...
متن کامل[Association between Emotional Labor, Emotional Dissonance, Burnout and Turnover Intention in Clinical Nurses: A Multiple-Group Path Analysis across Job Satisfaction].
PURPOSE This study was conducted to investigate the influence of emotional labor, emotional dissonance, and burnout on nurse's turnover intention and examine the effect of job satisfaction on the relationships among emotional labor, emotional dissonance, burnout, and turnover intention. METHODS The sample consisted of 350 nurses recruited from 6 general hospitals in 2 cities in Korea. A multi...
متن کاملEmotional Display Rules of Visually and Hearing Impaired Students
The objective of the study is to understand the pattern of emotional display rules of visually and hearing impaired students towards different members of the society under two different situations i.e., private and public. This is to be studied for three emotions namely, happiness, sadness and anger. The Display Rule Assessment Inventory of Matsumoto Yoo, Hirayama, and Petrova (2005) was admini...
متن کاملTurnover intentions in a call center: The role of emotional dissonance, job resources, and job satisfaction
BACKGROUND Turnover intentions refer to employees' intent to leave the organization and, within call centers, it can be influenced by factors such as relational variables or the perception of the quality of working life, which can be affected by emotional dissonance. This specific job demand to express emotions not felt is peculiar in call centers, and can influence job satisfaction and turnove...
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ژورنال
عنوان ژورنال: KnE Social Sciences
سال: 2018
ISSN: 2518-668X
DOI: 10.18502/kss.v3i10.3459